Revised services

of the International Welcome Centre Utrecht Region

The International Welcome Centre Utrecht Region (IWCUR) has revised its services and opening hours due to current COVID-19 situation. Visit our IND desk, civil affairs desk and the information desk at the IWCUR on:

Monday                         9:00 to 12:15 
                                        and 13:00 to 16:30
Tuesday:                       9:00 to 12:15 
                                        and 13:00 to 16:30
Thursday:                     13:00 to 16:30
Friday:                           9:00 to 12:30 

Please note: you need an appointment to visit the IND and civil affairs desk. Make an appointment below. If you want to visit the information desk, run by the volunteers of ACCESS, you can drop by - no appointment is needed. Learn more about these services below and make an appointment.

Please note: before you make an appointment, be sure to travel well prepared and check whether you need to quarantaine upon your arrival. Use the Quarantine Travelcheck COVID-19 by the Dutch government to know what you need to arrange before you travel (back) to the Netherlands - even when you're already vaccinated.

Do the travelcheck

Make an appointment

Please note: when making an appointment to visit (one of) the IWCUR counters, you will be forwarded to the website of the municipality of Utrecht. This website is in Dutch but you can find English instructions on how to make an appointment below. If you want to visit both the IND and civil affairs desk, you must make separate appointments. You can make your appointment(s) through the following links. Find the IWCUR visiting address below.

Immigration and Naturalisation Service (IND)
If you need to arrange or collect your residence permit, you can visit our centre’s IND desk. Click the link below to make an appointment. If you have any questions, please contact the IND for more information. 

Make an appointment

The IND needs fingerprints, passport photos and signatures in order to make a residence document and to establish someone's identity. These biometrics can be taken at the IND desk at the International Welcome Centre Utrecht Region for scheduled appointments only. Use the following link to make an appointment.

Make an appointment

Civil Affairs
Click the link below to make an appointment with civil affairs to register with the municipality of Utrecht and obtain a BSN. If you have any questions, please contact the International Welcome Centre at

Make an appointment

Information Desk (ACCESS)
Looking for information about living, working and studying in Utrecht Region? The volunteers of ACCESS, who are expats themselves, are happy to have a chat with you to answer all your questions regarding Dutch healthcare, housing, employment, learning Dutch and more. You can have a free meeting with them at information desk. Feel free to stop by at their desk at the International Welcome Centre on the second floor of the Utrecht city hall: you don't need an appointment. If you prefer to have an online meeting via Zoom on Wednesdays morning, click the button below to make an appointment. You can also send them an email.

Make an appointment


The following information guides you through the process of making an appointment on the Dutch website of the municipality of Utrecht.

  1. In the first step you choose a product. The product of your choice is automatically selected. The only thing you need to adjust is the number of people who will attend the appointment (‘persoon/personen’). This option is automatically set on one person. If more people will join the appointment, please adjust the number accordingly. Please note: if you have a partner and/or child(ren) who also need to register or arrange their residence permit, they must come with you to the appointment.
  2. In the second step, you must choose a location. If you want to visit our centre, choose ‘Publiekszaken’.
  3. Choose a date and time slot in the third step.
  4. You are asked to provide your personal details in step four. Please provide: your first name* (voornaam), last name* (achternaam), date of birth* (geboortedatum) dd/mm/yyyy, e-mail address* and phone number. The fields with * are compulsory. Check the box (‘Ik ga akkoord met het privacybeleid’) to agree with the municipality’s privacy policy. Click the button ‘Maak afspraak’ to submit. You have made an appointment will receive a confirmation by e-mail.

    Visiting address

    Stadskantoor Utrecht
    Stadsplateau 1
    3521 AZ, Utrecht

    The International Welcome Centre is easily accessible from Utrecht Central Station. Leave the station via Jaarbeursplein to get to the Stadskantoor. When you arrive at the Stadskantoor for your appointment, you can scan the QR code that you have received in your mailbox, to let us know you have arrived. You will find the counters and the helpdesk of the International Welcome Centre on the second floor.

    Safety measures

    Ensuring the health of our customers and employees is our primary concern. Visiting the International Welcome Centre is therefore different from what you are used. Appointments are from now on required. For safety reasons, we have placed perspex screens at the desks. We kindly request that you keep 1.5 metres distance from others and stay home if you have cold-like symptoms.

    We will continue to monitor the situation closely. New developments with regards to operations and activities of the International Welcome Centre will be updated here. Should you have any questions about the explanation above, please let us know. We truly appreciate your patience and understanding.

    Additional information