Visit us

Coronavirus measures

 

Update May 12th

On Wednesday May 6th, new rules have been announced by the government. Details of these rules and guidelines are available on the website of the Dutch government. We are currently assessing what this means for the revised operations and activities of the International Welcome Centre. For now, we will extend our revised services until further notice. New developments with regards to the operations and activities of the International Welcome Centre will be updated here. See the section below to learn more about our revised services. Should you have any questions, please do not hesitate to contact us: iwc@utrechtregion.com. We thank you for your patience and understanding.

 

Update April 1st: Measures extended until 28 April

The government has decided to extend the measures taken to prevent the spread of the coronavirus. The measures that were previously announced apply up to and including 28 April. This means that some of our services are limited for a longer period of time. We will, as much as possible, continue our services online. Please read the article below for more information regarding these changes.

Measures of the International Welcome Centre Utrecht Region

 

The Government of the Netherlands has set out measures to respond to the COVID-19 outbreak. The International Welcome Centre Utrecht Region follows the advice of the Government of the Netherlands and National Institute for Public Health and the Environment (RIVM), which affects its services. In this update, we want to inform you about the changes that we have made to our operations and activities.

Operations

Following the advice of the Government of the Netherlands and the National Institute for Public Health and the Environment (RIVM), all desks at the International Welcome Centre Utrecht Region will be closed until at least 28 April 2020. Some of our services, however, will be available online.

  • Our information officers of ACCESS are happy to answer your questions by email. They can give you information and advice about settling into life in Utrecht Region. To reach them, send an email to iwc@utrechtregion.com.
  • As of Monday 16 March, we are no longer able to provide services from the IND and civil affairs. Do you have an urgent request? Contact the IND to see whether it is possible to make an appointment at another IND office. Go the their special coronavirus FAQ webpage, to find the answers to the frequently asked questions. If you need to get in touch with civil affairs, send an e-mail to iwc@utrechtregion.com.

Activities

Ensuring the health of our customers and employees is our primary concern. It is for this reason that we are adjusting, postponing or cancelling our events that are scheduled in March and April. Know that we will continue to serve you the best we can. We are working on and rolling out online events. Find the latest updates on our upcoming events on the event page and Facebook page.  

We will continue to monitor this situation closely. New developments with regards to operations and activities of the International Welcome Centre will be updated here. Should you have any questions about the above explanation, please let us know. We truly appreciate your patience and understanding.

For more information on the coronavirus and the measures taken to contain the virus, go to:

Visiting address

Stadskantoor Utrecht

Stadsplateau 1
Second floor
3521 AZ, Utrecht

The International Welcome Centre is easily accessible from Utrecht Central Station. Leave the station via Jaarbeursplein to get to the Stadskantoor.

Go to Google Maps

Contact

Contact the staff of the International Welcome Centre with any queries and questions you might have. We are here to help you every step of the way.

Phone: + 31 (0)30 - 286 00 00 –
for English press 9

E-mail: IWC@utrechtregion.com

Opening hours

Would you like to visit the International Welcome Centre? We are open during the following times:

Monday – Tuesday: 9:00 to 12:15 
                             and 13:00 to 16:30
Thursday:                   13:00 to 16:30
Friday:                         9.00 to 12.30

* Our desks are temporarily closed due to the measures to contain the coronavirus.